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Legal Center

Last updated: July 19, 2026. Stayforge™ is operated under Guest Detective™

1. Acceptance of Terms

By registering for, logging into, or using the Stayforge SaaS platform ("Stayforge", "the Service"), you agree to be bound by these Terms of Service. If you are entering into these terms on behalf of a company or other legal entity (such as a short-term rental management business or co-hosting agency), you represent that you have the authority to bind such entity to these terms.

2. Description of Service

Stayforge provides property management assistance tools, including housekeeper task scheduling and checklist management, automated smart lock access code provisioning (via Jervis/Seam integrations), search ranking analysis, and co-host accounting splits with QuickBooks Online syncing. The Service is provided primarily as a business-to-business (B2B) workflow automation layer.

3. Subscription Billing & Sliding Scale Rates

Stayforge is billed on a recurring monthly or annual subscription basis. By subscribing, you agree to our pricing model:

  • Sliding Scale Rates: Subscription costs are calculated dynamically based on your active property count. As your property volume changes, the rate per property automatically shifts between pricing tiers ($20 to $8 per property per month).
  • Proration on Additions: Any additions of properties or workspaces mid-billing cycle are calculated on a pro-rated basis and billed immediately.
  • No Credits on Deletions: Listing deactivations or deletions are applied to the next billing cycle. No credits or refunds are issued for property removals made mid-cycle.
  • Auto-Renewal: Subscriptions renew automatically. You may cancel at any time via the Stripe billing portal inside the Settings page.

No Mid-Cycle Deactivation Credits

Stayforge does not issue credit refunds when you reduce your property count or delete listings mid-cycle. The lower listing count rate will apply starting with your next scheduled renewal invoice.

4. Third-Party Integrations & API Limitations

Stayforge relies heavily on third-party APIs (including Airbnb, PriceLabs, Jervis Systems, Seam, and QuickBooks Online). We do not control these services. Stayforge is not liable for service disruptions, synchronization delays, data transfer errors, or locked-out guests caused by changes, rate-limits, or outages on these third-party platforms.

5. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STAYFORGE AND ITS PARENT ENTITIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST REVENUES, BOOKING CANCELLATIONS, PROPERTY DAMAGE, LOCKOUT DISPUTES, OR FINANCIAL RECONCILIATION ERRORS IN QUICKBOOKS. OUR TOTAL LIABILITY FOR ANY CLAIMS UNDER THESE TERMS IS LIMITED TO THE TOTAL SUBSCRIPTION FEES PAID BY YOU TO STAYFORGE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM.

1. Information We Collect

To operate Stayforge and sync your short-term rental operations, we collect and store several types of data:

  • Client Account Info: Names, email addresses, company portfolios, password credentials, and billing details processed securely via Stripe.
  • Property & Listing Details: Property names, locations, booking calendars, and access tokens synchronized from Airbnb or your connected PMS.
  • Housekeeping Metadata: Housekeeper names, phone numbers, clean scheduling intervals, checklist states, and cleaning verification photographs.
  • Lock Credentials: Temporary smart lock PIN codes, lock states, and lock event logs provided by access integration interfaces.
  • Financial Ledgers: Reservation payouts, cleaner fees, and expense transaction ledgers synced to QuickBooks Online.

2. How We Use and Share Information

Your data is used solely to run your co-hosting business dashboard and automate workflows. We share data only with the following subprocessors to fulfill the Service:

  • Stripe: For processing recurring subscription charges.
  • Twilio: For distributing SMS checkout checklists and cleaning alerts to your housekeeping team.
  • QuickBooks Online: For exporting and reconciling your owner splits and reservation expenses.
  • Jervis Systems / Seam: For provisioning PIN codes on physical smart locks.

Housekeeper & Cleaner Consent

It is your responsibility to obtain explicit consent from your cleaning staff before inputting their phone numbers and names into Stayforge for scheduling SMS checkouts, checklist updates, and AI inspection checks.

3. Gemini Vision AI Clean Audits

Stayforge utilizes the Gemini Vision API to analyze housekeeper staging photos. These photos are uploaded to evaluate cleanliness metrics (e.g. bed making, towel folding). Staging photographs are processed in compliance with data privacy regulations and are not used for public model training.

4. Data Retention

We retain your operational data and audit logs for as long as your workspace account is active. If you cancel your subscription and request deletion, all synchronized property data and cleaner phone listings will be permanently deleted from our servers within thirty (30) days.